Delivery and Return Terms
1. Purpose and Scope
This document explains the delivery process, right of withdrawal and return conditions for orders placed via sistemmed.com. It forms an annex to the Distance Sales Agreement.
2. Delivery Time and Method
Orders are handed over to the courier within 30 days at the latest after payment confirmation, subject to stock availability. For out-of-stock items, the supply lead time is communicated to you separately by e-mail or phone after the order is placed. Delivery is made to the address you provide at checkout, via our contracted courier companies.
3. Delivery Costs
Shipping cost may vary depending on the product and order total; it is shown at checkout or in the order confirmation e-mail. Contact us before ordering for current shipping information.
4. Receiving and Inspecting the Shipment
We recommend checking the package for damage upon delivery, and either accepting a visibly damaged package only with a courier incident report, or refusing delivery. If you notice damage or a missing item after delivery, contacting us within 3 business days helps us resolve the issue quickly.
5. Right of Withdrawal
Customers purchasing as consumers have the right to withdraw from the contract within 14 days of receiving the product, without giving any reason and without paying any penalty, in accordance with Turkish Law No. 6502 on the Protection of Consumers and the Distance Contracts Regulation. To exercise this right, the product must be unused, in resalable condition, and in its original packaging.
To exercise your right of withdrawal, you may contact us using the details on our Contact page, or send written notice with your order number to m.zeybek@sistemmed.com.
6. Exceptions to the Right of Withdrawal
- Devices customized or calibrated to the customer's specifications (e.g. mixer models configured with a custom tube count/ratio),
- Products whose packaging has been opened, used, or that are no longer in resalable condition,
- Corporate orders placed under a deferred-payment (current account) agreement through a company account, which are subject to the separate commercial agreement between the parties.
7. Return Process
After exercising the right of withdrawal, the product must be returned with its original packaging, invoice and any accessories. Return shipping costs are covered by us when the right of withdrawal is exercised properly; for returns due to reasons other than a defective/damaged delivery, shipping cost may be charged to the customer.
8. Refund of the Purchase Price
Once the returned product reaches us and is inspected, the payment is refunded within 14 days at the latest, using the same payment method used for the purchase (credit card refund, bank transfer, etc.). Any credit-card surcharge applied at the time of payment is refundable together with the price under applicable regulations; your card issuer's processing time may affect when the refund appears.
9. Warranty and Defective Products
All our products are CE-certified and carry a manufacturing/workmanship warranty for the period stated on the relevant product page (typically 2 years). If a defective or damaged product is delivered, your rights to free repair, replacement or refund under Law No. 6502 remain reserved.
10. Contact
For any questions about delivery or returns, reach us at +90 (532) 717 06 91 or m.zeybek@sistemmed.com.